Privacy Policy
Effective Date: [To Be Added]
Draft notice. This is a working draft intended for legal review before production deployment. It is provided for transparency while HealthBook ME is in active development and may change. Nothing here is legal advice. Questions? Contact info@healthbookme.com.
HealthBook ME ("HealthBook," "we," "our," or "us") is committed to protecting the privacy and security of our users. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.
HealthBook ME is designed to help connect individuals with healthcare providers, peer support, housing resources, community organizations, and trusted contacts, including optional crisis assistance features.
Information We Collect
Account Information
- Name
- Email address
- Mobile phone number
- Username and encrypted credentials
- Organization or agency affiliation (when applicable)
Profile Information
Depending on the services you use, you may choose to provide:
- Preferred language
- Emergency contacts
- Healthcare preferences
- Appointment information
- Referral information
- Case management information
- Other information necessary to provide requested services
Trusted Network Information
HealthBook ME allows users to designate trusted contacts who may receive emergency notifications.
Information may include:
- Contact name
- Phone number
- Relationship to the user
By adding a trusted contact, you represent that you have permission to provide their contact information for the purpose of receiving notifications initiated by you.
Crisis Alert Information
When you activate HealthBook ME's emergency or crisis features, we may collect:
- Time the alert was initiated
- Alert delivery status
- Trusted contacts notified
- Message delivery information
- Device information necessary to deliver notifications
If location sharing is enabled by you, we may also collect your approximate or precise location during an active crisis event solely to assist designated trusted contacts or authorized responders.
Appointment and Referral Information
To coordinate healthcare and community services, HealthBook ME may store information related to:
- Scheduled appointments
- Referrals
- Providers
- Agencies
- Service history
- Appointment reminders
Device and Technical Information
We may automatically collect:
- Device type
- Operating system
- Application version
- IP address
- Diagnostic logs
- Crash reports
- Security events
How We Use Information
We use information only to provide HealthBook ME services, including:
- Creating and maintaining your account
- Delivering appointment reminders
- Coordinating referrals
- Connecting users with providers
- Supporting peer support services
- Delivering user-initiated crisis alerts
- Notifying designated trusted contacts
- Improving platform reliability
- Monitoring system performance
- Detecting abuse or fraud
- Complying with legal obligations
We do not use your information for behavioral advertising.
Crisis Notifications
If you activate the "Get Help Now" feature, HealthBook ME may:
- Send SMS notifications to trusted contacts designated by you
- Include information necessary to assist you
- Include your location if you have granted permission and the feature is enabled
- Record delivery status for operational purposes
HealthBook ME does not automatically contact emergency services unless explicitly stated within the application.
SMS Communications
HealthBook ME may send transactional text messages including:
- Appointment reminders
- Referral updates
- Account notifications
- User-initiated crisis alerts
- Trusted contact notifications
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out where applicable. Reply HELP for assistance. See our SMS Terms & Consent for details.
Third-Party Service Providers
HealthBook ME uses trusted third-party providers, including cloud hosting and messaging providers such as Twilio, solely to deliver requested services.
Mobile Messaging Compliance
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We Do Not Sell Your Information
HealthBook ME does not sell, rent, lease, or trade:
- Phone numbers
- Email addresses
- Crisis logs
- Trusted contact information
- Health-related information
- Location information
Data Retention
We retain information only as long as necessary to provide services, maintain security, satisfy contractual obligations, and comply with applicable laws.
Account Deletion
Users may request deletion of their account through available in-app functionality or by contacting HealthBook ME support at healthbookme.com/delete-account-data. Upon verification, personal information will be deleted or anonymized unless retention is required by law.
Security
HealthBook ME uses reasonable administrative, technical, and physical safeguards including encryption in transit, encryption at rest where appropriate, authentication controls, restricted administrative access, monitoring, and secure cloud infrastructure.
Your Choices
Users may:
- Update profile information
- Modify trusted contacts
- Manage notification preferences
- Control location permissions
- Request account deletion
Changes to this Policy
We may update this Privacy Policy periodically. Material changes will be communicated through the application or website.
Contact
HealthBook ME Email: info@healthbookme.com Phone: 888-247-1152 Website: https://healthbookme.com